Installations Team Leader - Southern Region

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Installations Team Leader - Southern Region

Location: Field Based - South of UK 
Job type: Permanent, 39 hours per week

Empowering careers at ARJO At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The impact you will have

The role will provide technical support to the installed product range fof the portfolio.  The role will work with the Southern Installation Technical Lead whilst managing the Installation Team for the South East region. This role will support the sales and implementation process through training, site visits and assessments. This role will build and maintain professional working relationships with our customers, delivering excellent standards of customer service at all times.

Key duties and responsibilities:

Commercial Support

• Ongoing technical field support for Head of Commercial Solutions, Business Development Managers and Clinical Specialists across all installed products.
• Identify and help support lead generation of new and development of existing business.
• Prepare and develop training programmes for existing and new employees for installed portfolio, including Sales, technical and Installation teams.

Tenders/Projects

• Provide assistance with tenders, providing both technical and pricing support
• Work with logistics and Project Manager to improve visibilitiy of project work, including start dates, mobilisation and raising standards of installed products.

Quality System Duties and Responsibilities

• Build Quality into all aspects of their work by maintaining compliance to all quality requirements. Working with Compliance team to ensure all new training systems comply with requirements.

• To contribute to quality and continuous improvement across all Arjo installations and projects.
• Ensure all work is completed in compliance with the company Health and Safety requirements, British Standards and Legislation Professional organisations

Regional Installation Team

• General day to day management of the South East Installation Engineers
• Provide on-site supervision as required throughout the duration of larger scale projects

• Identify and support opportunities of development and growth and responsibility within the South Installation Team
• Management and ownership of current South Installaton teams’ training records

• Manage and monitor Installation engineer activity / monthly expense & overtime claim reports.
• Provide monthly reports on the Installation Team and provide feedback on team expenditure/performance level.
• Provide field support/technical assistance to the Installation Team members.
• Audit Installation Engineers work and performance activities on a regular basis.
• Carry out Installation works as required within Installation operations demands.
• Support Sales/PDT/Service with technical support, field survey activities and quotations.
• Authorise installation assessments forms completed by the sales prior to order acceptance.
• The provision of Risk Assessment and Method Statements (Generic and site specific where required) for installations ensuring that all aspects of the Health and Safety policy is met.

Knowledge/Skills/Experience:

Each organization shall have sufficient personnel with the necessary education, background, training, and experience to assure that all activities required by this part are correctly performed and shall establish procedures for identifying training needs and ensure that all personnel are trained to adequately perform their assigned responsibilities. Training shall be documented.

• Considerable experience in Installations of Healthcare equipment
• Relevant engineering qualifications, certificates
• Experience with training internal and external employees
• Computer literate, Windows, Excel, Powerpoint, CRM
• SSSTS and CSCS required
• Strong communication and customer service skills.

• A high level of organisation and detail are required along with thorough documentation.
• Ability to follow policies and procedures.
• Must be customer focused with a high degree of attention to the customer's needs.
• Experience related to construction and project management.
• Work as one team to maintain a good working environment.
• Experience in operating within an organisation accredited to ISO9001:  Quality Management.
• Good understanding of Health and Safety requirements including risk assessments.

Personal Qualities:

• Openness and passionate outlook to work
• Attention to detail and accuracy is essential
• Methodical approach to work
• Great team player and good communication skills
• Excellent time management skills

Special Features/Conditions:

• The role requires national travel and overnight stays as required
• The jobholder must have the right to work 
• The jobholder must have a valid driving licence 

Disclaimer:

The above information in this description is intended to describe the general nature and level of work performed. It does not contain nor is it intended to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development, along with

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com

Please be aware that by applying for this role you are giving Arjo permission to store your information.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com